AICC & AX Platform Services
AI agents answer customer inquiries first, so your staff can focus on what matters more.
From AICC and AX platform builds to the CLOUVI shopping chatbot and AI personalized recommendations, we apply AI the way your business actually works.
Overview
AI transformation that connects service, recommendations and automation
From AICC and AX platform builds to the AI personal shopping CLOUVI and AI personalized recommendations, we apply AI to customer touchpoints and internal work in a way that fits the field. Together we plan business improvements and new services built on data and AI.
- Customer serviceAICC · AX platform build
An AI service agent answers unified customer-service inquiries first, and suggests related product information and tailored replies to human agents.
- Shopping conversationsAI personal shopping CLOUVI
Tell it what you are looking for or what it is for, and it picks the right products from the store and recommends them in conversation, then goes on to handle tasks such as order cancellation and option changes.
- Personalized marketingAI personalized recommendations
Analyzes customer behavior and purchase data to automate segmentation, tailored recommendations, multichannel messaging and performance analysis in one flow.
How AI-assisted service flows
- Customer inquiryThe customer asks in natural language in the web or app chat window.
- AI agent responseIt understands the intent, answers common questions and recommends products.
- Handled in conversationOrder cancellation · Option changes · ReservationsAgent handoffConversation history and suggested replies are passed along
- Analysis · ImprovementChatbot logs and service history are analyzed together to refine scenarios and recommendations.
AI Services
AI Platform
- AICC Platform
- AI Agent
- RAG Knowledge Platform
- AI Infra · MLOps
Commerce AI
- CLOUVI AI CX Chatbot
- AI Personalized Recommendations
- Demand Forecasting AI
- Marketing Copy Generation AI
Work Automation
- AI Workforce
- Document & Report Automation
- Customer Service Automation
- AI Code Assistant
AX Transformation Support
- AX Consulting
- AI Readiness Assessment
- AI Use-case Discovery
- PoC Validation
- Scale-out Build
- Organizational Adoption
Delivery
AI delivery framework
A delivery approach that connects domain knowledge with quality gates.
INPUT
Structured domain knowledge
We structure customer needs and current operations. Requirements, current processes, data and constraints are organized into structured input that AI can use. Commerce, messaging and core-system knowledge and past deliverables are accumulated as reusable assets.
BUILD
AI-driven SDLC
Reusing standard assets shortens the build. AI is applied to requirements analysis, design, development, testing and operations reporting to raise both speed and deliverable quality.
OUTPUT
Quality gates
Expert review, automated verification and performance metrics secure stable operations. AI boosts productivity while standard assets and quality gates control the output.
LOOP
Operational data loop
Continuous Growth Loop, operational data → analysis → improvement items → fed into the next build. Improvement items grounded in operational data become the solution.
CLOUVI
CLOUVI · AI CX chatbot with agent handoff
CLOUVI is an AI CX chatbot that brings the AI Personalization Platform’s recommendation engine into conversation. It finds products that match the customer’s question and manages the customer experience by linking chatbot and service history.
See the whole customer experience
on one screen,
and act on it right away
Customer 360, segments, recommendation results, chatbot responses and campaign performance come together in one flow.
Choose a segment, set the recommendation scenario and chatbot-to-agent handoff, and run it straight from the console.
- Marketing
- Higher conversion
- Higher order value
- Lower churn
- Operations
- Segment automation
- Campaign execution
- Time saved
- Data
- Behavior-based reporting
- Next-action suggestions
- Performance measurement
AI agent service scope
- 01Real-time recommendationsRecommendations appear in real time inside the chatbot conversation.
- 02Unified analyticsChatbot logs and service history are analyzed together.
- 03Tailored scenariosDifferent chatbot scenarios run for different segments.
- 04Channel orchestrationChatbot, push and email follow on from one another automatically.
- 05Conversational recommendationsPreference tags are extracted from the conversation to recommend matching products.
- 06Task handlingTasks such as order cancellation and option changes are handled in conversation.
Service Scope
Work areas handled by AI agents
The work areas supported by AI agents, from customer service to internal work and the development process.
- 01AI service agent
Supports unified customer service with an AI agent. It analyzes customer tendencies and suggests related product information and tailored replies to the agent.
Unified C/S response · Agent guidance - 02Actionable AI chatbot
Understands the question and handles tasks such as order cancellation, option changes and reservations in real time, in conversation.
Order cancellation · Option changes · Reservations - 03Work automation agent
Automates repetitive work with an AI agent. It writes product descriptions, display copy and promotional text from product information and images, and forecasts demand from sales and inventory data.
Marketing copy generation · Demand forecasting - 04Customer data analytics · Personalization
Analyzes behavior and purchase data to segment customers and recommend different products and content to each one. Frequently viewed items get individual discount offers.
Segmentation · Tailored recommendations · Wishlist discounts - 05Code Assistant
Applies AI assistance to the development process. It understands project structure and code context to answer natural-language questions, draft code and point out security vulnerabilities.
Code drafts · Reviews · Vulnerability guidance
Case Studies
AI transformation projects
See the AI Personalization Platform
Features and screens of the AI Personalization Platform, including AI recommendations, AI influencers and virtual try-on, are on the product page.